Guarantees and privacy: Returns and Exchange Goods

Sales of products by Internet are regulated in Articles 50 to 68 ("distance contracts") of Legislative Decree 206/2005 (Consumer Code).
This legislation provides for the consumer the right to terminate the contract or proposed contract, guaranteeing the right to return the product purchased and the reimbursement of expenses incurred.
The right of withdrawal does not apply to audiovisual products and computer software were unsealed by the consumer.
The right of withdrawal can not be exercised if the product is not intact, that is:
- in absence of the original;
- in the absence of product components;
- for damage to the product.
The withdrawal right is reserved exclusively for consumers (individuals who purchase goods for purposes not related to his profession, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes relating to professional activity.
The costs of returning the product are charged to the customer.

Procedures and time for exercising the right of withdrawal

To exercise the right of withdrawal is necessary to Pelletteria Massi, within 10 working days from receipt of goods, the will to terminate the contract as follows:
- sending a registered letter with acknowledgment of receipt or a telegram or a fax to the following address / number:
Pelletteria Massi via A. Meucci, 6 62027 San Severino Marche (MC) tel. + 39-0733636895 Fax. + 39-0733636381 or
- logging in to Customer Support or
- consigning products, intact and in their original packaging, in-store Pelletteria Massi.
For the address and opening times please visit: Contact.
Within three working days of receiving the notice of withdrawal, Pelletteria Massi will send the customer a Return Authorization Number (RMA) that will identify the practice. Within 14 working days of receiving the Return Authorization Number (NAR), the customer will ship to Massi Leather product carefully packed in its original packaging, the packaging indicating the Return Authorization Number (RMA) assigned by Pelletteria Massi.

How and when should reimburse the customer the cost of the product and shipping costs

Pelletteria Massi will refund within 30 days of the date on which it became aware of the right of withdrawal by the customer. In the event that the product has already been delivered to the customer, Pelletteria Massi will reimburse after successful return of the product and verifying the integrity of the same.
Pelletteria Massi will reimburse by bank transfer.
For purchases made by payment with credit card the refund will be made by crediting the credit card used for the original transaction.
For purchases made through PayPal payment refund you will be performed by crediting the account of the customer.

Exchange of goods purchased online

Goods can be changed as long as there is returned in a condition for resale and accompanied by a copy of the original invoice. How to change the goods:
-List The items you wish to change the bill and rinviarceli.
The cost of return shipping will be your responsibility. Do not send any additional payment (eg a check) to cover any price differences between the items exchanged. After processing the return, we will proceed with the debit or credit via the payment method used originally. Any additional method of payment will not be accepted and will be returned by mail to the sender.